Welcome to our FAQ section, where you can get quick and easy answers to everything you need to know to make the most of your experience at GF Victoria.
Booking process
How can I confirm that you have been received my reservation?
If you have booked through our website, in the upper right part of the web you will find the
section "My reservations" where, with your email and the booking number, you can confirm
that everything is ready for your stay.
Can I modify my reservation?:
To modify a reservation you have made on our website, see the page "My Reservations" ,
email us at info@gfhoteles.com or contact our agents by calling +922 97 51 54 If the
reservation has been made through a travel agency or other web page, you must contact
them in order to request any modification you may need.
Can I cancel my reservation?
If your reservation is not a "non-refundable" one, you have up to 48 hours before the arrival
to cancel without fees. In order to cancel a reservation you have made on our website, see
the page "My Reservations" or contact our agents by dialing +922 97 51 54. If the
reservation has been made through a travel agency or another website, you must contact
them to manage the cancellation of your booking.
How can I reserve a cot? Does it have any cost?
Our hotels have free cribs for your baby. If you need to reserve a crib, please indicate it in
your reservation comments or contact the hotel directly by phone or email
info@gfhoteles.com.
What does "non-refundable rate" mean?
By choosing a NON-REFUNDABLE rate you can benefit from up to 10% discount! The total
amount of this reservation must be paid in advance. This rate does not allow changes,
modifications or refunds.
Do you have connecting rooms?
No, we do not have connecting rooms. Depending on our availability, we can book two adjoining or nearby rooms on the same floor.
Do you have rooms adapted for people with reduced mobility?
We have accessible rooms that you can book directly through the website. You can also book through: +34 922 987 177 or info@gfhoteles.com.
Up to what age are they considered children?
Children under 2 years old are considered babies and do not pay as guests. From 2 years
up to 12, they are considered children and do not pay as such. From 13 years old they count
as an adult and pay the full price. Always remember to inform the age of the children when
making your reservation.
General
What is the time of check-in and check-out of the hotel?
As a general rule, the Check-In is from 14:00 and the Check-Out must be done before 12:00
If you arrive before the check-in time, you can leave your luggage in the luggage room and
enjoy the common areas of the Hotel.
What are the restaurant schedule?
Each restaurant has its own schedules. You can check the restaurant's schedule in the
"Gastronomy" section page, by clicking on the "Restaurant" line.
On the last day, can I leave the room later?
It is possible to keep the room after 12:00 on your check-out day (Late Check-Out) This
service is subject to availability (check with reception the day before departure) and may
carry additional supplements.
Do you have gluten-free foods and other allergens?
Yes, our restaurants have the possibility to prepare special foods for people with allergies,
intolerances and other special needs. Please, contact the hotel a few days before your
arrival to inform them of your needs.
We are going to travel by plane. Do you have shuttle service from the airport?
We have a collaboration agreement with a company dedicated to this purpose. We have
special rates for our clients. You can contact our reception or public relations team by email
at recepcion@gfvictoria.com or rrpp@gfvictoria.com to make your reservation. To arrange
the transfer service to the hotel, you will need to provide us with the flight origin, the number of children accompanying you and their ages, the name of the airline, the flight number, the arrival time and a telephone number. Payment is charged to the room upon arrival at the
hotel.
